POP-UP BLOCKERS                                            top

Note: if you have pop-up blockers enabled on your Web Browser you will not be able to take the Tests. However, you can enable the CBT window to pop up by either setting your browser to enable pop-ups for the CBT site or by holding down the control key when you make select the link.

 

TOO MANY QUESTIONS                                        top

I submitted the test  I found that there were 14 questions and only 7 of those 14 were displayed when I took the test.

 

This happens when you use the back or Forward keys on your Browser. It also seems to happen frequently to Safari users. If you have a MAC and typically use Safari, you will be wise to download FireFox and use that browser.

ANGEL LOGIN TIMED OUT                             top
If  you attempt to take a test after your Angel login has been timed out, you will get the error message below. Login in to Angel and try again before reporting a problem.

Test Pilot
Access error

Your user ID is not permitted to access this document.

Enter an ID to select a test, tutorial or survey and
a user ID for which access has been authorized.

Test ID:
User ID:

NOT REGISTERED or REGISTERED LATE            top

If you are NOT registered for the course or have recently added the course, you may get the message above (User ID is not permitted) or the following:

"There are no records for your ID in the University Testing Services registration database. Please contact the course instructor if you are registered for the course."

If you receive either of these messages, wait 24 hours and try again. These errors usually occur due to late registration, or some other changes in your registration. Since UTS gets updates from the registrar once a day, the problem usually fixes itself within 24 hours. If you try again one day later and the problem persists, contact your instructor. Be sure to include your PSU student number, your access account ID and your section number. It is also extremely helpful if you copy the error message that you received and indicate which test you are working on.

SCORE IS NOT IN REVIEW            top

Did you use a friend's computer to take the quiz? Or did you allow one of your friend's to use your computer? Were they still logged in when you accessed the quiz? If so the quiz you took will be under their name. We cannot give you credit for a quiz taken under someone else's ID. Please be sure YOU log into Angel to access the Quizzes. (It is a good idea to completely close your browser occasionally and restart it.)

CAN'T GET TO COURSE LESSONS PAGE            top

If you select our course and end up in the lessons page for a completely different course, this is a sign that the cache in your browser is full. Empty your browser cache, close all browser windows (in a MAC be sure to exit the browser completely) and then restart your browser.

Request: when you select “Exam” on the Chem 112 Test page (in Angel), this will count as a request even if you do not finish (submit) the test. Below is a list of actions that would cause you to use up a request even though you do not submit a test. Some of these actions can happen without you even noticing you have done it. For example, refreshing the browser during the quiz will use up requests even if you do not complete the quiz and submit it.

Examples of things that would use up a request:   top